Which of the following records are classified as confidential?

Personnel files are classified as confidential because they contain sensitive and private information about individuals employed by an organization. This information usually includes personal identification details, employment history, performance evaluations, disciplinary actions, medical records, and other data that pertain to the employee's career within the organization. Protecting the confidentiality of personnel files is essential to maintain employee privacy and comply with legal and ethical standards regarding data protection and employment rights.

In contrast, while citizen complaints may contain sensitive information, they are not typically classified at the same level of confidentiality as personnel files, as they often relate to public interactions and can be subject to public records requests. Emails can also vary in sensitivity and are not universally classified as confidential. Maintenance records tend to hold operational details and do not generally include personal data, making them less likely to be classified as confidential. This distinction highlights the importance of context in classifying records regarding confidentiality.