When presenting a life safety program, if a question is asked that the company officer does not know the answer to, what should they do?

In a life safety program, it's important for a company officer to maintain credibility and trust with their audience. If faced with a question they cannot answer, advising that they will look up the answer and get back to the questioner demonstrates professionalism and a commitment to providing accurate information. This approach not only acknowledges the validity of the question but also shows respect for the audience's need for thorough and reliable information.

Additionally, following up later with the correct information reinforces the officer's role as a knowledgeable leader and helps to establish open lines of communication within the team or between the officer and the audience. This fosters an environment where questions are welcomed and valued, supporting the overall goal of education and safety in the program.