What is the typical return rate for customer service surveys in the fire department?

The typical return rate for customer service surveys in the fire department is generally understood to be under 70 percent. This reflects a common trend for survey participation rates in public service sectors, where various factors such as engagement levels, survey length, and perceived importance influence respondents' willingness to participate.

In many instances, achieving a return rate above 70 percent can be challenging due to factors like the audience's availability, interest, or understanding of the survey's significance. A percentage under 70 still represents a healthy engagement level for such surveys, indicating that there is valuable feedback being collected while also acknowledging that there is room for improvement in reaching more constituents.

Understanding these statistics enables fire department leadership to gauge their customer engagement efforts accurately and strategize accordingly on how to raise participation rates to achieve more comprehensive feedback and insight into community satisfaction and service quality.