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Mediation is best defined as a process that involves a third-party facilitator who assists disputing parties in reaching a mutually acceptable resolution to their conflict. This facilitator, known as the mediator, helps guide the conversation and negotiations, ensuring that all parties have the opportunity to express their views and work collaboratively towards a solution. The role of the mediator is non-adversarial—they do not impose a decision but rather support the parties in finding their own way to resolve their differences.

This definition emphasizes the essential role of a third-party facilitator in mediation. Unlike formal court hearings, mediation is typically less rigid and more focused on collaboration and communication. It also distinguishes mediation from situations that might require legal expertise or intervention, as not all mediation processes involve legal specialists. Similarly, while mediation can indeed help avoid conflict, its primary definition centers around the facilitation process rather than simply acting as a method to prevent disputes.

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